Limitations & Scope of Practice

To maintain a consistent and reliable service for all clients, the following cancellation and rescheduling conditions apply:

Notice Period

A minimum of 24 hours’ notice is required to cancel or reschedule an appointment. This allows the session time to be offered to another client. 

Late Cancellations & Missed Appointments

Cancellations made with less than 24 hours’ notice, or failure to attend a scheduled session, will incur 50% of the session fee. This applies regardless of the reason, unless there are exceptional circumstances at my discretion. 

Arriving Late

Sessions begin and end at the scheduled time. If you arrive late, the session will still finish at the original end time, and the full fee applies. 

Therapist Cancellations

If I need to cancel or reschedule a session, I will provide as much notice as possible and offer the next available appointment time. 

Ongoing Non‑Attendance

Repeated cancellations, no‑shows, or chronic lateness may result in the discontinuation of services at my discretion. 

To maintain a safe, respectful, and effective therapeutic environment, the following boundaries and expectations apply to all clients. These guidelines protect both the counselling process and the wellbeing of everyone involved.

Professional Boundaries

Counselling is a professional relationship. Communication outside of sessions is limited to scheduling, brief clarifications, or sharing relevant documents. I do not engage in ongoing emotional support, crisis counselling, or therapeutic conversations outside booked sessions. This ensures the work remains structured, contained, and effective. 

Respectful Conduct

All interactions must remain respectful, calm, and safe. Abusive, aggressive, or inappropriate behaviour — in person or through messages — will not be tolerated. If such behaviour occurs, services may be paused or discontinued at my discretion. 

Attendance & Punctuality

Sessions begin and end at the scheduled time. Arriving late reduces the time available for your session. Consistent cancellations, no‑shows, or chronic lateness may result in the discontinuation of services. 

Therapeutic Fit

Effective counselling requires a good therapeutic fit. If at any point I determine that I am not the best practitioner for your needs, or that the therapeutic relationship is no longer appropriate, I may discontinue services at my discretion. Referrals will be provided where possible. 

Client Responsibility

Clients are expected to participate actively, complete agreed‑upon tasks or reflections between sessions, and communicate openly about their goals and concerns. Therapy is most effective when both parties engage with clarity and commitment. 

Social Media Disclaimer   

The intention for using social media is for marketing, education, advocacy, and providing content that viewers may find useful. A counselling relationship is a professional relationship and in today's technological climate, a social media presence or following your counsellor on social media is not to be confused with a relationship outside of sessions. Ethical, professional, and therapeutic boundaries must be followed and honoured. To maintain confidentiality if you are a client, you can follow me on social media, however, it is recommended that you do not engage, comment, share or react to content from your counsellor's social media pages.

Direct messaging is another risk to your privacy. Remember, commenting and messaging between sessions is not a confidential or encouraged means of communication. Please schedule an official session to discuss, explore, and ask any treatment related questions or concerns. Social media is not an appropriate medium for sharing therapeutic concerns, questions, comments, or reaching out in crisis to your counsellor. When you direct message you may not be interacting with the counsellor directly. Comments and messages are monitored by social media admins and staff.  

A counsellor's social media page is not therapy, a replacement for a professional counselling relationship, or substitute for mental health care. A social media presence as a counselling professional is not seeking an endorsement or rating from past or current clients. No social media posts should be considered professional advice. The information contained in posts is general information for educational purposes only.  

I do not offer counselling via DM's or give personal opinions to questions like 'should I leave my partner'.  

I honour myself and others by deleting or blocking people who are disrespectful, demeaning or ill-spirited. I understand that you may not agree with all my posts and you may find my posts unhelpful to you so I invite you to unfollow or block me whenever you want. Counsellor and marriage therapist isn’t my identity, it’s my occupation. I am human.  

If you are experiencing a life-threatening emergency, you should call 000 or admit yourself to your nearest hospital or Emergency Room. Alternatively, you should call Lifeline on 13 11 14 for free 24-hour crisis and suicide prevention support.